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What You Need to Know Before You Play

Access to pk22 depends on your local law and the eligible regions we serve — read these terms so you know exactly where you stand.

Account EligibilityJurisdiction ConditionsWallet & Payment TermsData HandlingContact Rights
pk22 What You Need to Know Before You Play
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We collect only the information needed to run your account — your registration details, payment records for bKash, Nagad, and Rocket transactions, and session data used to keep your account secure. We do not sell your personal data to third parties. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request account closure at any time through the Help Centre in your account dashboard.

Data Retention

We keep account and transaction records for as long as required by applicable law and our internal compliance obligations, then delete or anonymise them.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your OTP with anyone — our team will never ask for it.

Your Requests

Submit data access, correction, or deletion requests through the Help Centre. We aim to respond within the timeframe required by applicable law in your region.

REACH OUR TEAM

Contact Us About Legal or Account Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. Reach us through the channels below — we respond to legal requests separately from general support tickets so they get the attention they need.

Live Chat Open the chat widget from any page on pk22 to reach our support team. Legal queries are flagged and routed to the right person.
Email Support Send detailed legal or data requests to our support email. Include your registered account details so we can locate your record quickly.
Account Help Centre Log into your account and use the Help section to submit a formal request — this creates a tracked ticket for legal and data matters.

Common Questions About Our Terms

These are the questions we hear most often about eligibility, data, and account rights. If your question is not here, contact us through live chat or the Help Centre.

Access depends on your local law and the eligible regions we serve. Check your local legal position before opening an account — these terms do not override local law.

Log into your account, go to the Help Centre, and submit a data access request. We will respond within the timeframe required by applicable law in your region.

Payment records are retained for compliance purposes for as long as required by law, then deleted or anonymised. They are never shared with third parties outside of payment processing.

Yes. Submit a closure and deletion request through the Help Centre. Some records may be retained for the period required by law before full deletion is completed.

Contact us immediately via live chat. Change your password and do not share your OTP. We will review your account activity and take action to secure it.

Updated terms are posted on this page with a revised date. Continuing to use your account after a change is posted means you accept the new version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.