Reference

Read Before You Open an Account

These terms set out what you agree to when you use pk22 — your account, your deposits via bKash, Nagad or Rocket, and how we handle disputes. Access and eligibility depend on your local law and the regions we currently serve.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
pk22 Read Before You Open an Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. We aim to respond to account and terms queries within one business day.

Live Chat Start a live chat from your account dashboard for the quickest response on terms or account questions.
Email Support Send a detailed query to our support address for written confirmation of how a specific term applies to your account.
Help Centre Our help centre has a dedicated section covering account rules, payment terms, and eligibility conditions by region.
HOW WE OPERATE

How pk22 Handles Your Account Data

We keep your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on your account by contacting support with your registered mobile number. Account security relies on OTP verification tied to your registered number — never share that code with anyone, including anyone claiming to be from our team.

Data Retention

Account records are kept for the period required under applicable law and deleted on verified account closure requests.

Account Security

Every login triggers an OTP to your registered number. If you did not request it, change your credentials immediately and contact support.

Payment Records

Transaction records for bKash, Nagad and Rocket deposits and withdrawals are stored securely and available in your account history.

Data Requests

To request, correct or delete your account data, contact support with your registered number and a description of what you need.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts in Bangladesh. If yours is not here, live chat gets you a direct answer.

Access and eligibility depend on your local law and the regions pk22 currently serves. Check that using the platform is permitted where you are before opening an account.

No. Deposits must come from a payment account registered in your own name. Mismatched account names can result in the transaction being held pending verification.

We post the updated version here with the revision date. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically.

Contact support via live chat or email with your registered mobile number and a closure request. We will confirm the steps and the timeline for data deletion under applicable law.

Contact support immediately through live chat. Change your login credentials and do not share your OTP with anyone. We will review the account activity and advise on next steps.

Transaction limits for Rocket, bKash and Nagad are shown in your account dashboard. These may change; the current schedule in your dashboard is always the version that applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.